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As a kid, you try not to let words hurt you, at least that is what your parents probably taught you. But the older you get, the more you start to realize that words and names may actually hurt you. Now enter the digital world when people can stay behind a computer screen, words can be quite harsh. Negative comments spread like wildfire and the next thing you know, when you Google your name or company, negative reviews are the only thing that pops up.
This situation lays out a great design for an ORM service, a reputation management service. Here are a few points as to why it will benefit you to hire an ORM and what they all do.
First off, ORM services help monitor your reputation, brand, personality or whatever you have online. Essentially, the company tracks and manages your reputation to ensure it stays positive. They go through your social media to get a better understand as to how people respond to you, your brand or both. This helps take their services to the next level.
You then develop a campaign to promote a positive public image online to overshadow any negative perceptions. This is done through positive content marketing, in which the company produces posts to promote you and your brand positively.
So, let’s look at some of the reasons why you should utilize an ORM service.
It’s nice to know how often you and your brand are mentioned on the internet. This becomes especially handy if you have a lot of negative comments and reviews floating around. ORM services can track negative and misleading comments and reviews, false online allegations or anything else that is hindering your online reputation from improving and growing.
Not only will an ORM service track negative comments, but they also help clean them up as well. As mentioned earlier, through positive content marketing, your reputation manager can publish pieces on you and your brand that will keep a positive conversation going. This helps push down the negative ones and keep your reputation in line with what you are trying to achieve.
Your reputation manager won’t just leave you there. They help control your positive image as well. As you continue to make posts about you and your brand on social media and sharing sites, it is important to monitor that the pieces are doing what they are supposed to do – enhance your positive online image. This is also done through SEO services which target keywords that will keep your positive posts at the number one spot when you are searched.
So whether you are an individual or a company, it is essential to include a reputation manager in your team. Think of how hard you have worked to develop the brand and imagine that you have. Now, remember how easy it is for one negative review to destroy everything you created completely. Bringing an ORM will help prevent that from happening or fix your image.
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